Shipping policy
Last updated: 10 September 2026
Thank you for supporting handmade!
Each piece from Alia – Handmade Ceramics is made with care. I also take the time to package your order carefully so that it can make its way to you as safely as possible.
PROCESSING TIME
Orders are usually prepared and shipped within 3–5 business days after payment has been received.
Because every piece is checked and packed by hand, processing may occasionally take a little longer during busy periods or shop updates.
If there is a significant delay with your order, I will keep you informed.
SHIPPING METHOD
I use PostNL as my main shipping carrier.
All parcels are sent with tracking information. Once your order has shipped, you will receive this information by email.
ESTIMATED DELIVERY TIMES
Estimated delivery time after dispatch is:
- The Netherlands: approximately 2–3 business days
This is an estimated delivery time and is not guaranteed. Actual delivery may be affected by circumstances outside my control, such as carrier delays, public holidays or exceptional circumstances.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery location and the size and weight of your order.
The available shipping methods and applicable costs will always be shown before you complete your purchase.
At this time, I only ship to addresses within the Netherlands.
I hope to be able to offer additional shipping destinations in the future when suitable options become available.
PACKAGING
I care about keeping my packaging as thoughtful as the ceramics themselves.
I primarily use cardboard packaging, which can be recycled through the appropriate paper and cardboard recycling system.
To protect your ceramics during transport, I also use biodegradable packing chips made from corn starch.
These packing chips are plastic-free and can be reused or dissolved in water.
More information about reusing and disposing of the packing chips is included with your order.
TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
You can use this information to follow your parcel through PostNL.
DELIVERY
I currently ship only to addresses within the Netherlands.
The delivery times above are estimates. While I do my best to prepare and ship your order promptly, I cannot guarantee an exact delivery date after the parcel has been handed to the carrier.
If a parcel appears to be significantly delayed or lost, please contact me. I will do my best to help resolve the issue with the carrier.
My legal responsibility for the product remains, to the extent required by law, until the product has been delivered to you, unless you have independently arranged a carrier that I did not offer.
CUSTOMS AND DUTIES
As I currently only ship within the Netherlands, there are no customs duties or import charges associated with domestic delivery.
If I begin shipping to additional countries in the future, applicable customs duties, import taxes or handling charges may apply. Any such costs and responsibilities will be communicated as part of the shipping information for those destinations.
DAMAGED ORDERS
Every parcel is carefully packed, but ceramics are fragile and can unfortunately sometimes be damaged during transport.
If your order arrives damaged, please contact me as soon as possible, preferably within 48 hours of delivery.
Please send clear photos of:
- the damaged item;
- the packaging; and
- the shipping label.
Please keep the original packaging until the issue has been resolved.
If an item has been damaged during delivery or is defective, I will work with you to find an appropriate solution in accordance with your statutory consumer rights.
QUESTIONS?
If you have any questions about your order, shipping or delivery, please contact me through my Contact page or at ceramicsbyalia@gmail.com.
I’m always happy to help.