Privacy policy
Last updated: 19 August 2026
At Alia – Handmade Ceramics, I want you to understand what personal information I collect, why I use it and how I handle it.
This Privacy Policy explains how I handle personal information when you visit my website, place an order, contact me or otherwise use my webshop.
1. WHO AM I?
Alia – Handmade Ceramics is responsible for the processing of personal information described in this Privacy Policy.
Alia – Handmade Ceramics
Copernicusstraat 20
4816 CB Breda
The Netherlands
KVK number: 42124704
VAT number: NL005516466B68
Email: ceramicsbyalia@gmail.com
Telephone: 06 20613574
2. WHAT INFORMATION MAY I COLLECT?
Depending on how you use my website, I may collect:
- your name;
- billing and delivery address;
- email address;
- telephone number, if you provide it;
- order details and purchase history;
- payment information where necessary to process a payment;
- communications you have with me;
- information you voluntarily provide through a contact form;
- technical information about how you use my website;
- information needed to arrange delivery.
I try to collect only the personal information necessary for the relevant purpose.
3. WHY DO I USE YOUR INFORMATION?
I may use your personal information to:
- process and deliver your order;
- process payments;
- keep you updated about your order;
- answer questions and messages;
- handle returns, refunds and complaints;
- operate and secure my webshop;
- meet legal and accounting obligations;
- prevent fraud or misuse;
- improve my website and services where legally permitted.
4. LEGAL BASES
I only process personal information where there is a legal basis for doing so.
This may include:
- processing necessary to fulfil your order;
- compliance with a legal obligation;
- my legitimate business interests;
- your consent, for example for certain cookies or marketing.
Where processing is based on your consent, you may withdraw your consent at any time.
5. SHOPIFY
My webshop is powered by Shopify.
Shopify processes certain personal information on my behalf and may also process information as an independent data controller for certain purposes, depending on the service.
More information about how Shopify handles personal information can be found in Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy
6. PAYMENTS
When you place an order, your payment is processed through the payment method you select at checkout.
Depending on the payment method, personal information may be processed by the relevant payment service provider.
I do not always receive your complete payment information, such as your full card number. Payment information is processed according to the privacy terms of the relevant payment provider.
7. SHIPPING
In order to deliver your order, I need to share certain information with the carrier handling your delivery.
This may include your name, delivery address, email address and/or telephone number, depending on the shipping method and services offered by the carrier.
8. RETENTION OF PERSONAL INFORMATION
I do not keep personal information for longer than necessary for the purpose for which it was collected, unless I am legally required to retain it for longer.
Information forming part of my business or tax records may need to be retained for longer periods where required by law.
9. COOKIES
My website uses cookies and similar technologies.
Some cookies are necessary for the webshop to function properly, for example for the shopping cart, checkout and website security.
Other cookies may be used for purposes such as analytics, preferences or marketing. Where required by law, these cookies will not be placed until you have given your consent.
You can adjust your cookie preferences through the cookie settings available on my website.
10. MARKETING AND NEWSLETTERS
If I send you a newsletter or other marketing communication, I will only do so where I have a valid legal basis.
If you have subscribed to my newsletter, you can unsubscribe at any time using the unsubscribe link in the relevant email.
11. WHO DO I SHARE YOUR INFORMATION WITH?
I may share personal information with service providers that help me operate my webshop, including:
- Shopify;
- payment service providers;
- shipping and delivery services;
- hosting and technical service providers;
- other service providers necessary to operate my webshop.
I do not share more personal information than is necessary for the relevant purpose.
12. TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA
Some service providers I use may process personal information outside the European Economic Area.
Where this occurs, I ensure that such transfers are carried out in accordance with applicable data protection law and that appropriate safeguards are used where required.
13. YOUR RIGHTS
Depending on the circumstances, you have rights under applicable data protection law, including the right to:
- request access to the personal information I hold about you;
- request correction of inaccurate information;
- request deletion of your information;
- request restriction of processing;
- object to certain processing;
- withdraw consent where processing is based on consent;
- receive your information in a portable format where the right to data portability applies.
You can contact me regarding these rights at:
ceramicsbyalia@gmail.com
I may ask for additional information to verify your identity before processing a request.
14. PRIVACY COMPLAINTS
If you have a concern about how I handle your personal information, please contact me first at:
ceramicsbyalia@gmail.com
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
https://www.autoriteitpersoonsgegevens.nl/
15. CHANGES TO THIS PRIVACY POLICY
I may update this Privacy Policy from time to time, for example when my webshop, services or legal obligations change.
The most recent version will always be available on this page.
Last updated: 19 August 2026